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Inpute Publish Department of Social Protection Case Study

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Inpute Technologies have released a case study detailing their work with the Department of Social Protection.

“High Volume Scanning and ICR Solution Provides
Significant Benefits for DSP”


Inpute’s growing reputation for delivering transformation to state agencies and government departments has been evident through their recent work with the CSO, ESB and now the Department of Social Protection.

The Department of Social Protection (DSP) is responsible for the disbursement of over 20 billion Euro worth of payments to its clients across the state each year. Historically, it has relied on an elaborate paper-based system of applications and paper forms to determine eligibility and facilitate the processing of these payments.

Inpute Technologies were awarded a contract to design and implement a suite of Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR) solutions across the Department’s 123 decentralised HQ and network of Intreo offices.

Over the past two years, scanners have been installed in all 123 of the Department’s HQ and Intreo offices. In each case, the system has been instrumental in freeing up resources and eliminating large volumes of repetitive work. Each week the Department captures data from over 500,000 single and multi-page forms.

Eoin Fleming of DSP reports that the customised solution worked exceptionally well. “The process is speeded up greatly… a clear example of a huge improvement in processing because of scanning.”

You can read the case study in full here.


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