We offer four levels of support to our clients;
The Inpute Help Desk is at the core of the Inpute organisation and is focused on providing our clients with a single point of contact to log incidents, address issues, provide updates, resolutions and when required, incident escalation.
All calls are logged, managed and escalated using a comprehensive call management system which provides clients with automated updates as well as access to a knowledge base and call history.
Inpute’s online helpdesk system provides our clients instant access to our helpdesk which individual calls can be monitored, escalated or where additional data can be added. Additionally our support portal provides our clients with a reporting facility to view call summaries and to review performance. We also have the facility to automatically trigger weekly or monthly call summary reports to our clients via email.