RPA will reach its full potential at the end of a consistent process. We like to think of it as a journey, one in which a virtual workforce is deployed by the organisation to help achieve its long range corporate goals. Considering RPA a short term project (perhaps to cut process costs or increase accuracy) will hold back some of the benefits a fully grown, healthy implementation usually provides.
Undertaking an RPA journey enables companies to: plan and execute the technology on an enterprise-wide basis, integrate siloed operations, applications and data, build internal capabilities to adapt and scale, and more importantly, create business value and competitive advantages.
Good preparation is always key to a successful journey. This one makes no exception, as organisations need to plan ahead, synchronising and harmonising their resources for a seamless process. The most critical elements of this preparation are:
Business & IT partner-up
RPA journeys are based on strong relationships and coordination between Business and IT. The Business side leads the way, focusing on primary goals: creating business value, lower operational costs and competitive advantages. The IT side engages these goals by acting upon future-proof extensibility, high deployment velocity and meeting enterprise architecture and compliance standards.
The journey must be in-sync with the organisation’s strategic direction, always. Otherwise, the project can easily get sidetracked into lower priority activities, unlikely to take full advantage of the automation. In order to reach its full potential, the journey must be lead by a C-level champion for effective adoption and budgeting advocacy.
Select for success
Leadership is crucial, as the strongest possible implementation manager must be selected. This key figure will focus on key aspects, by selecting the most advantageous process for proof-of-concept: well-documented, reasonably high volume, repetitive and rules-based.
The C-level champion and implementation must have a joint plan of action to win organisational hearts and minds over to an authentic and proactive adoption of the RPA journey.
Success blooms on healthy, resourceful grounds. Implementing RPA technology requires an enterprise basis commitment that provides the skill sets necessary. Best practices in this area include creating an RPA Center of Excellence, based on C-level commitment and budgets before the journey begins.
This article originally appeared on UiPath.com. Inpute are authorised rellers for UiPath. UiPath is a leading Robotic Process Automation vendor providing a complete software platform to help organisations efficiently automate business processes. UiPath was named the RPA provider with the strongest current offering in 2018 Forrester Wave™ for Robotic Process Automation