The Office of the Revenue Commissioners continues to process large volumes of postal correspondence on a daily basis. As part of their Customer Service charter, Revenue is committed to optimising the turnaround time for this correspondence.
PAYE workers are by far the Revenue’s largest customer base, and there is an ongoing commitment to improve service to these clients.
Technologies work with Revenue to provide a solution including scanning software and associated hardware. This allows Revenue offices throughout the country to scan received documents such as letters and forms directly into a Revenue developed bespoke iC (Integrated Contacts) system (a central database of all contacts with Revenue), thereby providing office-wide online access to all correspondence.
The solution deployed is based on the Inpute Capture Module (ICM) and Bowe Bell + Howell Spectrum and Truper scanners, and offers a robust scanning solution enabling users to quickly scan data directly into backend workflow systems. The high-speed scanners are now installed in 17 sites right across the country. The solution has proven to be very reliable and efficient, allowing Revenue to scan over 2.54 million documents in 2008, up from only 712,000 in 2005.