An Post is one of Ireland’s best known organisations and provides a wide range of services including postal, communication, retail and money transmission. It is one of the country’s largest companies directly employing over 9,600 people through its national network of retail, processing and delivery centres.
Inpute were tasked with implementing An Post’s Proof of Delivery (POD) system, integrating many different software solutions including RightFax & Inpute’s Document Viewer.
According to Damian O’Toole, IT manager, mail, An Post “It’s improving customer service and that’s really what we’re trying to do. With this system we’ve started to drive the customer to be able to fulfil their own service delivery vis-à-vis requesting signatures using our web site. It means we can take the manual aspect out of the process all the time.”