The Office of the Revenue Commissioners processes large volumes of postal correspondence on a daily basis. As part of their Customer Service charter, Revenue is committed to optimising the turnaround time for this correspondence. PAYE workers are by far the Revenue’s largest customer base, and there is an ongoing commitment to improve service to these clients.
“We chose Inpute because of their experience and because they could provide a full solution; a one-stop-shop for all the necessary hardware and software that could be tailored specifically to our needs. And it has proven to be a very good value-for-money solution.“ Pat Hubbard, [iC Project Manager],
Inpute deployed a Document Capture Solution which included scanning software and associated hardware. This allows Revenue offices countrywide to scan received documents into a Revenue developed bespoke Integrated Contacts (iC) system providing office-wide online access to all correspondence. The functionality of the system was further expanded by integrating an ICR/OCR (handwriting reading) solution. For a selection of forms, the system now automatically extracts and validates PPS numbers from handwritten correspondence, allowing automatic indexing of these documents and instant routing to the appropriate workflows.