An Post provides a wide range of services including postal, communication, retail and money transmission. It is one of the country’s largest companies directly employing over 9,600 people through its national network of retail, processing and delivery centres.
“We’re quite a large labour intensive organisation, the imaging has taken that element away from certain departments. It’s improving customer service and that’s really what we’re trying to do. With this system we’ve started to drive the customer to be able to fulfil their own service delivery vis-à-vis requesting signatures using our web site. It means we can take the manual aspect out of the process all the time.”
Damian O’Toole, IT Manager, Mail, An Post.
Inpute provided An Post’s with a POD system based on Cardiff Teleform to scan, capture and validate details contained on the POD card while Captaris Alchemy is used to store and retrieve POD images.