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CASE STUDY: Brown Thomas gain benefits from Workflow

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Brown Thomas is Ireland’s most prestigious lifestyle store, housing the world’s most exclusive designers from fashions and accessories to beauty and home. The Brown Thomas group (which includes BT2) prides itself with an unrivalled shopping experience across its four stores in Dublin, Cork, Limerick & Galway as well as it’s 3 BT2 stores (Grafton Street, Dundrum & Blanchardstown).

Inpute were tasked with devising a system that would allow the 7 Brown Thomas stores in different geographical regions the ability to view thousands of products with correct product pricing (and the ability to change) at any given time. Inpute were also asked to develop a solution to handle the company’s paperwork (such as delivery dockets and invoices). The documents were to be matched with the information contained within their merchandising system.

According to Bernard Sheey, Director of Business Development at Brown Tomas, “Our old system had lacked the inherent integrity to ensure that everything would all move in unison, therefore this involved excessive administrative resources in ensuring stock and system accuracy. If everyone updated the system and paperwork that was fine, but how could we ensure that if something such as a stock transfer happened that physically the paperwork and the systems were updated simultaneously?”

Read the full case study here.


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